Privacy Policy

Our Commitment to Your Privacy

DMR MERCY Health Point is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

• Personal Information: Name, mobile number, email address, home address
• Medical Information: Test orders, lab results, diagnostic reports
• Appointment Data: Date, time, department, doctor preferences
• Technical Data: Browser type, IP address (for security purposes only)

2. How We Use Your Information

• Processing lab test orders and generating secure reports
• Confirming appointments and sending reminders
• Responding to inquiries and support requests
• Improving our healthcare services

3. Data Security

All patient data is stored securely. Lab reports are accessible only via authenticated patient login or unique Order ID. We never share your medical data with third parties without your consent.

4. Report Access Security

Patient lab reports are protected by unique authentication. PDF reports are never accessible via public or predictable URLs. Patients can only access their own reports after identity verification.

5. Contact Us

For any privacy-related concerns, please contact us at:
dmrmercyhospital@gmail.com or call 03512-253288 | 9734964443